Terms and conditions
Last updated: 26.10.2026
These Terms and Conditions apply to the use of the website www.visualedge.ro and to the services provided by Visual Edge. Where a signed contract or an accepted offer exists between Visual Edge and the client, its provisions prevail over these Terms and Conditions.
1. Who we are
VISUAL EDGE S.R.L.
Registered office: Str. Emil Monția nr. 23, Arad, Arad County, Romania
Tax ID (CUI): 32238400 · VAT: RO32238400
Trade Register no.: J2013001002025
Office address: Str. Avrig nr. 43, Arad, Arad County, Romania
Phone: +40 740 950 169
E-mail: [email protected]
2. Offers, contracts and payment
2.1. Each project starts on the basis of an offer accepted by the client or a signed contract, which sets out the services, the price, the timeline and the number of revisions included.
2.2. Visual Edge starts working on a project after receiving the advance payment set out in the offer or contract. Unless agreed otherwise in writing, the remaining amount is invoiced on completion of the project.
2.3. Websites are published live on completion of the project, after all payments have been made.
2.4. Invoices are payable within the term stated on the invoice. For clients who are businesses, late payments may incur penalty interest in accordance with Romanian Law no. 72/2013, unless the contract provides otherwise.
2.5. Services not included in the accepted offer or contract are additional services and are invoiced separately, either at a fixed fee or at an hourly rate, communicated to the client in advance.
3. Timelines and delays
3.1. Timelines set out in offers are estimates, unless expressly agreed as fixed deadlines.
3.2. The timeline may be extended, without liability for Visual Edge, when:
- a payment is delayed;
- the client requests changes to the design, structure or content of the project beyond those agreed;
- the client orders additional services related to the project;
- the client delays sending materials, information, approvals or access data needed for the project;
- events outside Visual Edge’s reasonable control occur.
3.3. If the client does not send the materials, approvals or payments needed to continue the project for more than 30 days, Visual Edge may put the project on hold, after informing the client in writing. Work resumes, under a new timeline, after the client provides what is needed.
4. Quality, revisions and approval
4.1. Visual Edge provides its services professionally and to a high standard, within the scope agreed in the offer or contract.
4.2. Each offer or contract sets out the number of revision rounds included. Additional revisions, and changes requested after an element has been approved, are invoiced as additional services.
4.3. Elements of a project approved by the client in writing (including by e-mail) are considered final.
4.4. A project is considered completed when the client approves it in writing or when it is delivered or published live and the client does not raise objections within 15 days of delivery.
4.5. Visual Edge is not responsible for results that depend on factors outside its control, such as the content supplied by the client, the client’s own decisions, the performance of third-party platforms (search engines, social networks, advertising platforms, hosting providers) or the behaviour of the market.
5. Termination
5.1. Either party may terminate the contract under the conditions set out in the offer or contract.
5.2. If the client terminates the contract before the project is completed, the advance payment is retained by Visual Edge as payment for the work carried out up to the date of termination, unless the contract provides otherwise. If the work carried out exceeds the value of the advance payment, Visual Edge may invoice the difference.
5.3. Work carried out up to the date of termination remains the property of Visual Edge and is transferred to the client only after the client has paid for it.
6. Intellectual property
6.1. The economic rights of copyright over the final deliverables created specifically for the client (for example logo, visual identity, design, website) are transferred to the client after full payment of the price, within the scope, duration and territory set out in the offer or contract.
6.2. Until full payment, all rights over the deliverables remain with Visual Edge.
6.3. Drafts, alternative proposals not chosen by the client, working files and source files remain the property of Visual Edge, unless the offer or contract provides otherwise.
6.4. Third-party elements used in projects (for example fonts, stock images, plugins, themes or software licences) are subject to their own licence terms. Where these licences require separate purchase or renewal, their cost is borne by the client.
6.5. Unless the client objects in writing, Visual Edge may present the completed project in its portfolio, on its website and on its social media accounts.
7. Hosting and domain names
Hosting and domain registration services are provided separately from the project, based on their own terms, and are invoiced periodically. Failure to pay for these services may lead to their suspension, after the client has been notified.
8. Client responsibilities
8.1. The client is responsible for the content it supplies (texts, images, logos, product information) and guarantees that it holds the rights to use it.
8.2. The client is responsible for the content of its website and for the compliance of its website and activity with the law, including consumer protection, data protection and cookie legislation. Templates, legal page texts or recommendations provided by Visual Edge are for information purposes and do not constitute legal advice.
8.3. The client is responsible for keeping safe the access data received for its website, hosting and accounts.
9. Limitation of liability
9.1. Visual Edge is not liable for indirect damage, loss of profit, loss of data or business interruption caused by the use of the delivered products, by third-party services or by changes made by the client or by other persons.
9.2. Where Visual Edge is found liable, its liability is limited to the value of the service that caused the damage, except in cases of intent or gross negligence and in other cases where the law does not allow liability to be limited.
9.3. Because of differences between devices, screen resolutions, operating systems and browsers, a website may look slightly different from one device to another. Such differences are not defects.
10. Force majeure
Neither party is liable for failing to perform its obligations when this is caused by force majeure, as defined by Romanian law, for the duration of the force majeure event.
11. Clients who are consumers
The provisions of these Terms and Conditions do not limit the rights that clients who are consumers (natural persons acting outside their trade or profession) have under Romanian consumer protection law, including the right of withdrawal from contracts concluded at a distance or off-premises, under the conditions of Government Emergency Ordinance no. 34/2014. Consumers may also file a complaint with the National Authority for Consumer Protection (ANPC) or use alternative dispute resolution (SAL) at https://reclamatiisal.anpc.ro.
12. The Visual Edge website
12.1. Some images on this website are for illustration purposes only.
12.2. The content of this website (texts, images, graphics, logo, design) belongs to Visual Edge or its partners and is protected by Romanian Law no. 8/1996 on copyright and related rights. It may not be copied or reused without our written consent, except as permitted by law.
12.3. Information about how we process personal data and use cookies is available in our Privacy Policy and Cookie Policy.
13. Governing law and disputes
These Terms and Conditions are governed by Romanian law. Disputes are settled amicably whenever possible. Otherwise, disputes with clients who are businesses are settled by the competent courts in Arad, and disputes with consumers by the courts competent under the law.
14. Changes
We may update these Terms and Conditions. The version in force is always the one published on this page. Changes do not apply to projects already contracted, unless the parties agree otherwise.
15. Contact
If you have any questions about these Terms and Conditions, please contact us at [email protected].
To receive a free quote for your project, contact us by e-mail at [email protected], by phone at +40 740 950 169, or through the contact page.
Thank you for working with us!